Introduction
We are committed to safeguarding the privacy of our website visitors and service users (both online and offline).
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information. You can access the privacy controls by logging into your Account.
In this policy, “we”, “us” and “our” refer to ReadySteadyCare.com. For more information about us, see the section “Our details” below.
How we use your personal data
In this section, we have set out:
- the general categories of personal data that we may process;
- in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
- the purposes for which we may process personal data; and
- the legal bases of the processing.
We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency, and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services. Since this usage data is largely derived from cookies or other web technologies, please also see our Cookie Policy.
We may process information relating to transactions, including purchases of services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details, and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.
We may process your personal data as contained within our organisation listings data (“organisation listings data”). The organisation listings data may include names, email addresses, telephone numbers, job titles, and individuals in photos and videos relating to your organisation. The sources of the organisation listings data are you, your organisation, or the regulatory authorities. The organisation listings data may be processed for the purposes of being published on our websites, receiving updates and marketing emails about our website services, receiving survey emails, and receiving email inquiries and brochure requests. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, in particular, to provide website users with the necessary information on our website to make informed decisions about selecting care providers/care-related services and to send inquiries/brochure requests to organisations and also to enable organisations to manage their listing and to accurately show the general public what services they offer.
We may process your email inquiries, brochure requests, and book a tour data (“email inquiries data”). The email inquiries data may include names, email addresses, telephone numbers, and postal addresses. The email inquiries data may be processed for the purposes of sending email inquiries, making brochure requests, and booking a tour to organisations who may respond/contact you. We will also email you a copy of your inquiry. The legal basis for this processing is our legitimate interests, to provide website users with the ability to send inquiries to organisations and also to enable organisations to receive and respond to these inquiries.
We may process your reviews data (“reviews data”). The reviews data may include your name, email addresses, telephone numbers, and other personal data included in the review comment. Your name may also be included by the reviewer in a review. The source of the reviews data is the reviewer, and the reviews data may be processed for the purposes of moderation and publication of reviews on the website and potentially other selected websites and social media. Your review and contact details may be passed to care providers or their service provider handling reviews who may use the review for their own purposes, including marketing their services. The term “care provider” may refer to the organisation being reviewed or to a connected head office/subsidiary/franchisor/franchisee. Please see our Review Policy to see how we moderate reviews. The legal basis for this processing is our or a third party’s legitimate interests, which are to provide website users with the reviews to make informed decisions about selecting care providers, to provide service users and their family/friends a way to leave feedback to care providers, and also to enable organisations to receive feedback and show the general public information on the services they offer.
We may process your recruitment data – job listings & CV Search (“recruitment data”). The recruitment data may include your name, email address, job title, and telephone number. For job listings, the recruitment data may be processed for the purposes of managing job listings and receiving job applications. For the CV Search, the recruitment data may be processed for the purposes of managing the CV Search subscription and sending emails to potential candidates. The legal basis for this processing is our legitimate interests, namely the proper administration of our Jobs Board and CV Search, in particular, to provide employers/recruiters to source candidates through posting jobs and using the CV Search and also to provide job seekers with job opportunities through applying for jobs and uploading their CV.
We may process your job applications data (“job applications data”). The job applications data may include your name, email address, job title, telephone number, and personal data relating to your job profile and included on your CV. The data may be processed for the purposes of managing job listings, receiving relevant job alerts, and sending job applications to organisations who may respond/contact you. The legal basis for this processing is our legitimate interests, to provide website users with the ability to send job applications to organisations and also to enable organisations to receive and respond to these job applications.
We may process your CV uploads data (“CV uploads data”). The CV uploads data may include your name, email address, job title, telephone number, and personal data relating to your job profile and included on your CV. The data may be processed for the purposes of managing your CV, receiving emails/phone calls about jobs from employers/recruiters, and receiving relevant job alerts from our website. The legal basis for this processing is our legitimate interests, namely the proper administration of our CV Search, in particular, to provide employers/recruiters to source candidates through using the CV Search and also to provide job seekers with job opportunities through uploading their CV. Where your personal data includes special categories of data, the legal basis of this processing is as per Article 9(2) of the GDPR: (e) processing relates to personal data which are manifestly made public by the data subject.
We may process your website user account data (“website user account data”). The website user account data may include your email address, username, and password. The data may be processed for the purposes of providing access to the specific features of our website, ensuring the security of our website and services, and maintaining backups of our databases. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and the performance of a contract between you and us.
We may process information that you post for publication on our website or through our services (“publication data”). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and the performance of a contract between you and us.
We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing, and selling relevant goods and/or services to you. The legal basis for this processing is consent.
We may process information relating to our customer relationships, including customer contact information (“customer relationship data”). The customer relationship data may include your name, your employer, your job title, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications, and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.
We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details, and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.
We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
We may process any of your personal data identified in this policy where necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights, and the legal rights of others.
We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
In addition to the specific purposes for which we may process your personal data set out in this Section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Please note that we may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data.
